Privacy Policy — Theneen Naturals
Who We Are
Our website address is: https://theneen.com. Theneen Naturals is a Pakistan-based brand offering herbal hair care, hair oil, skin care, and superfood products.
What Personal Data We Collect and Why
Orders
When you place an order on our website, we collect information such as your name, billing and shipping address, email address, phone number, and payment details, in order to process, fulfill, and deliver your order, and to communicate with you about it. This information may also be used to detect fraud or provide you with support.
Account Information
If you create an account, we store your name, email address, phone number, and address to make future purchases faster and easier.
Comments
When visitors leave comments on the site, we collect the data shown in the comments form, as well as the visitor’s IP address and browser user agent string to help with spam detection.
Media
If you upload images to the website, you should avoid uploading images with embedded location data (EXIF GPS) included, as visitors to the website can download and extract location data from images.
Cookies
If you leave a comment, you may opt in to saving your name, email, and website in cookies for your convenience on future comments. These cookies last one year.
If you visit our login page, a temporary cookie is set to check whether your browser accepts cookies; it contains no personal data.
When you log in, cookies are set to save your login information and screen display choices. Login cookies last two days, and screen options cookies last a year. If you select “Remember Me,” your login persists for two weeks. Logging out removes these cookies.
Our shopping cart and checkout also use cookies to keep track of items in your cart and your session while browsing our store.
Embedded Content
Pages on this site may include embedded content (e.g. videos, images, social media posts). Embedded content from other websites behaves exactly as if the visitor visited that other website, and those sites may collect data, use cookies, and monitor interaction, especially if you are logged into an account there.
Who We Share Your Data With
We share necessary order information (such as your name, address, and phone number) with third-party services required to fulfill your order, including:
- Payment processors, to securely process your payment
- Courier and delivery services, to ship your order to you
- If you request a password reset, your IP address will be included in the reset email
We do not sell or rent your personal information to third parties for marketing purposes.
How Long We Retain Your Data
If you leave a comment, the comment and its metadata are retained indefinitely so we can recognize and approve follow-up comments automatically.
For registered users, we store the personal information in their user profile for as long as their account is active. Order information is retained for as long as necessary for accounting, legal, and tax purposes.
Users can see, edit, or request deletion of their personal information at any time (except their username), by contacting us directly. Administrators can also see and edit that information.
What Rights You Have Over Your Data
If you have an account on this site, have placed an order, or have left comments, you can request an exported file of the personal data we hold about you. You can also request that we erase any personal data we hold about you, except data we are legally obliged to keep for administrative, legal, tax, or security purposes.
Where Your Data Is Sent
Visitor comments may be checked through an automated spam detection service. Order and payment data may be processed by trusted third-party payment gateways and shipping partners as necessary to complete your transaction.
Contact Us
If you have any questions about this Privacy Policy, or wish to exercise your data rights, please contact us at:
📧 theneenbrand@gmail.com
📞 0311-0778767